Frequently Asked Questions (FAQs)

  1. What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment methods for your convenience.

  2. Do you offer international shipping? At the moment, we only ship within [mention your shipping locations, e.g., the United States]. We do not offer international shipping.

  3. How long does shipping take? Our standard shipping time is approximately 3-5 business days. Expedited shipping options may be available for an additional fee during checkout.

  4. What is your return policy? We have a 30-day return policy. Please refer to our Return Policy page for detailed information on eligibility, refunds, and exchanges.

  5. Are your products covered by a warranty? Yes, our products come with a standard manufacturer's warranty. Additional warranty details can be found on the product pages or by contacting our customer support team.

  6. Do you offer discounts for bulk orders? We may offer discounts for bulk orders. Please reach out to our sales team at admin@koolanemart.com for inquiries about bulk pricing.

  7. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order's status and estimated delivery date using this tracking number.

  8. Can I cancel or modify my order after placing it? Orders cannot be canceled or modified once they are placed due to our fast processing times. Please review your order carefully before completing the purchase.

  9. Do you offer technical support for your products? Yes, we provide technical support for our products. If you have any questions or need assistance, please contact our support team at support@koolanemart.com.

  10. How can I contact customer support? You can reach our customer support team via email at support@koolanemart.com or by phone at +447441347035. We are available to assist you during business hours.