Return Policy

Return Policy

Thank you for shopping at koolanemart.com. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our return policy carefully.

  1. Returns 1.1 Eligibility We accept returns within 30 days of the date of purchase. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. 1.2 Non-Returnable Items - Gift cards - Downloadable software products - Perishable goods - Personalized items

  2. Refunds 2.1 Processing Time Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [number of days]. 2.2 Late or Missing Refunds If you haven’t received a refund yet, please check your bank account first. Contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at admin@koolanemart.com.

  3. Exchanges 3.1 Defective or Damaged Items We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at admin@koolanemart.com with details and photos of the issue. 3.2 Wrong Item Received If you received the wrong item, please contact us immediately at admin@koolanemart.com. We will arrange for the correct item to be shipped to you.

  4. Return Shipping Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, defective item).

  5. Contact Us If you have any questions about our return policy, please contact us at:

  6. Changes to This Return Policy We may update our return policy periodically. Any changes will be posted on this page, and the date of the last update will be modified accordingly.

Thank you for choosing koolanemart.com!